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Apr 29, 2024
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2017-2018 Catalog [ARCHIVED CATALOG]
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BU 120 PRINCIPLES OF CUSTOMER SERVICE
Introduction oth the basic customer service tools and techniques needed to provide excellent customer service support; deliver products and services in a manner that staisfies identified and unidentified needs with ultimate results in positive return business. The base of customer service practices and how they are integrated and interact with one another creates a balance of business, technical, soft, and self-management skills. Customer Service skills are applied through critical analysis, problem-solving, and communication skills satisfying the need for qualified customer service professionals. Customer Service case studies and present-day examples are used to illustrate the application of customer service principles. 3 Credits. Lecture: 3 hours per week.
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